Superloader 3服务
StorageCare™,量子约略的综合服务oach, leverages advanced data access and diagnostics technologies with cross-environment, multi-vendor expertise to resolve backup issues faster and at lower cost.
Accelerate service issue resolution with these exclusive Quantum StorageCare services:
- 服务和支持Website- 注册产品,许可证软件,浏览量子学习课程,检查备份软件和操作系统支持,并在一个方便的位置定位手册,常见问题,固件下载,产品更新等。今天受益于:
//www.zjhxrs.com/serviceandsupport/index.aspx. - esupport.- 通过电子邮件提交在线服务请求,更新联系信息,添加附件和接收状态更新。在线服务帐户免于量子。该帐户还可用于访问量子的知识库,是产品支持信息的全面存储库。立即注册:
//www.zjhxrs.com/serviceandsupport/index.aspx. - 快速交换保修:
- 携带迅速交换作为保修的产品列在保修表上//www.zjhxrs.com/serviceandsupport/warrantyinformation/index.aspx.
- 保修和服务级别协议(SLA)适用性:
- 快速交换服务适用于指定产品作为保修。对于大多数产品,快速交换是指定保修服务的保修期为一年或三年。
- In addition to the standard service options Quantum offers a Rapid Exchange Service option for the SuperLoader 3. This provides for a special type of service that facilitates problem resolution in a way that addresses the special characteristics of the SuperLoader 3.
- In both cases the response to a situation where a replacement unit is required is the same.
SuperLoader 3的快速交换服务承诺的响应时间是在昆腾决定的两个工作日内将替换单元传送到客户站点中,需要更换单元。交换的要求由量子响应客户服务请求的响应。客户预计将确认交易所的链接条款和条件,该链接将在替代货物之前由量子技术支持团队提供的。这些条款和条件特定于替换交易,并描述围绕替换单元的替换单元的预期,并返回被替换的设备的量子。
硬件和软件服务
Quantum Standard Hardware and Software Service Offerings
支持Plans For Quantum Q-Cloud Offerings
Quantum支持客户在云位置备份,复制和归档数据的努力。对于每个Q云提供量子提供支持,以确保成功的客户云操作
SERVICE & SUPPORT PLAN OPTIONS
Some customers may have special support needs that are addressed through support plan options. These needs may involve better than Gold response, service at unattended sites and service at sites that require response from US Citizens
量子升级过程和严重程度描述
Escalation policy and definitions
独立磁带机
Service plans and warranties tailored for our stand-alone tape drives