Working with System Diagnostics
TheDiagnosticstab allows you to generate and download diagnostic files, which contains diagnostic logs for all system components. The diagnostic files are helpful when troubleshooting problems on theQ-Cloud Protectappliance. Generate and download the diagnostic files before contacting Quantum customer support.
You can also use theDiagnosticstab to perform healthchecks to verify the health and integrity of the data deduplication blockpool on the cloud appliance.
Caution:If a healthcheck fails when it is run, there may be a problem in the blockpool that could cause replication or restore operations to fail. ContactQuantumcustomer support if a healthcheck fails.
Tasks
You can perform the following tasks from the Diagnostics tab:
Generate and Download a System Diagnostics File
- From the公用事业公司menu, selectDiagnostics > System Diag Fileto display theGenerate/Download System Diagnostics Filepage.
Figure 1:Generate/Download System Diagnostics File Page
- ClickGenerate Newto generate a new system diagnostics file.
- After the file is generated, click the displayed link to enable theDownload Currentbutton.
- ClickDownload Currentto download the generated file.
- A dialog box displays asking if you want to open or save the file.
- ClickSaveorOKto download the file.
Initiate or Stop a Healthcheck from the General Tab
- From the公用事业公司menu, selectDiagnostics > Healthchecks > Generalto display theGeneral Healthcheckspage.
Figure 2:General Healthchecks Page
The following information about the most recently run healthcheck displays:
Item
Description
Status
The status of the healthcheck,In Progress,Success,Failed, orInterrupted.
Progress
The percentage complete of the healthcheck.
Start Time
The time the healthcheck started.
End Time
The time the healthcheck ended.
- 做下列之一:
- ClickStartto initiate a new healthcheck.
- ClickStopto stop all healthchecks that are in progress.
To configure the cloud appliance to automatically run healthchecks at specified intervals, use theConfiguration > Schedulerpage. SeeScheduling Events.
View Healthcheck Results from the Status Tab
- From the公用事业公司menu, selectDiagnostics > Healthchecks > Statusto display theHealthcheck Statuspage.
Figure 3:Healthcheck Status Page
- Review the following information about the most recently run test for each healthcheck:
Column
Description
Healthcheck Name
The type of healthcheck.
De-Duplication
Checks the overall health of the blockpool. This healthcheck verifies that the metadata in the namespace file and the data tags in the blockpool are correctly in sync.
Integrity
Checks the integrity of data in the blockpool. This healthcheck examines a sample of data tags in the blockpool and verifies that the data has been properly stored without errors or corruption.
State
The state of the healthcheck (enabledordisabled).
Started
The time the healthcheck started
Finished
The time the healthcheck ended.
Status
The status of the healthcheck (SuccessorFailed).
If running a healthcheck results in the Contact Support status, contactQuantumCustomer Support for further assistance.
Enable or Disable a Healthcheck from the Status Tab
When healthchecks are run (manually or scheduled), only enabled healthchecks are run.
- On theHealthcheck Statuspage, select the healthcheck and click Edit t o display theEdit Healthcheckpage.
Figure 4:Edit Healthcheck Page
做下列之一:
- To enable the healthcheck, select theEnable
healthcheck test check box. - To disable the healthcheck, clear theEnable
healthcheck test check box.
- To enable the healthcheck, select theEnable
- ClickApply.
