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全球支持服务

Technology aside, the main benefit to Serco of partnering with Quantum is the quality of the support. The entire team—sales, support, service—are highly professional and proactive. That lasts long after the price is forgotten.

I've worked with most of the major storage companies for about 10 years and I knew who to go to...With Quantum, I know that if I pick up the phone, there's somebody on the other end who is going to do something about it, and they're going to do it now.

On a one-to-ten scale the service is an 11.5. Responsiveness has been beyond outstanding; field techs would not only answer the phone but proactively call me to make sure everything was okay. It’s been by far the best support of any vendor in my data center; hands down, Quantum wins.

领域的人弯腰弯曲以帮助我们。他们似乎真的关心我们的问题，他们为我们击败了蝙蝠，他们确保它的推动方式工作。我对系统非常满意 - 它使我的生活更轻松，而过去一年则是摇滚固体。如果我明天不得不买另一个，我会毫不犹豫。