Several Quantum products have shipped with promotional copies of BakBone NetVault. Although this promotion has ended, installation support from Quantum will continue to be available for a limited time and for the specific issues listed below.
Quantum customers who received a promotional copy of BakBone NetVault will be able to register their product and receive support from Quantum through October 5th, 2005
License Key Registration
To obtain a license key, first install the NetVault product. The installation process provides important information required for product registration. Following successful installation, log-on to http://www.certance.com/registration and complete the registration process. A license key will be sent directly from BakBone. Quantum will then be able to provide support for basic installation through October 5th, 2005 as follows:
Basic Installation
| Basic installation should be directed to Quantum Support. |
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Toll Free Phone: |
800-284-5101 |
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Direct Phone: |
949-725-2100 |
Basic installation is defined as: |
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Assistance with one installation of BakBone NetVault Version 7
- Installation must occur during Quantum contract period and hours only ( 8:00am-5:00pm local time)
- Installation is determined to be complete following a successful 100 Mb back-up using factory default settings
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Support for additional features and NetVault options
BakBone inside sales |
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Toll Free Phone: |
877-939-2663 |
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Direct Phone: |
858-450-9009 |
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Email: |
sales@bakbone.com |
| After October 5th, 2005 , customer support may be obtained by contacting BakBone directly. BakBone may be reached at: |
- BakBone inside sales |
|
Toll Free Phone: |
877-939-2663 |
|
Direct Phone: |
858-450-9009 |
|
Email: |
sales@bakbone.com |
| - Registration for license key: |
|
BakBone inside sales |
|
Toll Free Phone: |
877-939-2663 |
|
Direct Phone: |
858-450-9009 |
|
Email: |
sales@bakbone.com |
Existing customers who want extended support and do not have a current maintenance agreement with BakBone directly are asked to contact BakBone inside sales in order to purchase a valid maintenance agreement.
Thank you,
Quantum Global Services
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